Small Business Owners – Is Your Business Safe?
In this audio presentation we interview Clark Schaffer, the former CFO of BubbaBurger - (BUBBA Foods LLC. All Rights reserved)
The BUBBA burger® is the #1 branded frozen burger in the United States today.
Clark talks about his role at Bubba Burger and his last entrepreneurial venture which involves consulting with smaller organizations to help improve operational efficiency and profitability through financial controls and other financial and reporting strategies. He speaks of his passion to help others and his feelings about the demand for this type of service.
As small business owners ourselves we can see the obvious benefits that Clark’s expertise can bring to all small business owners looking for an edge in this challenging economy.
We’d love to hear your feedback comments and questions below!
WordPress Configuration Basics
There are an infinite number of possibilities for WordPress configuration and these things evolve all the time as new products, solutions and questions arise. This is how I like to set up WordPress in it’s simplest form. You can add to this or change it as you see fit, and I probably will too over time…
Check out this video and let me know if there’s anything else you’d like to see by commenting below.
Written by Steve Lewis
How To Install WordPress On Hostgator
WordPress is an extremely powerful Content Management System (CMS) that operates on a blog style platform. It allows you to create extremely search engine friendly content, release content on a schedule, and even build a membership site…all for FREE.
Rather than TELL you how to install WordPress, I’m going to SHOW you in this video. Toss me some feedback so I don’t feel like I’m talking to the cosmos here…
The look and feel can be customized through the use of thousands of free themes, and paid themes like Socrates and Optimize Press are available as well. Countless free plugins add social media integration, image galleries, spam filters, and the list goes on and on and on and on…Family Guy style.
If you have hosting through Hostgator, installing WordPress takes virtually NO technical knowledge. If you can post updates to your Facebook Page then you can install WordPress.
Written by Steve Lewis
Want To Speed Up Your WordPress Site For Free?
When I began building websites at age 16 with ‘Notepad’ and using HTML 1.0, we talked about speed a lot. Most internet connections were still 56k, so image sizes and the overall length of pages effected page load times. I remember reading a statistic that the average attention span of an internet user was 8 seconds. In 14 years a lot has changed, but attention span has not.
So you’ve got a WordPress site and lots of cool plugins and features and functionality and your site looks slick…but it takes a few seconds to load. Not good. One solution is a plugin called W-3 Total Cache that you can install with two clicks that will speed up your WordPress site immediately. We use it on this blog and all our other sites and the impact after installing it was immediate and dramatic.
If yours is fast already, it might not be as helpful, but it should keep your website loading quickly over time as you add content.
Website loading times are a major factor in Google rank because Google is about the “user experience” and slow load times take away from the users experience online. In addition, most online browsers don’t have much patience anymore so they will just leave rather than wait.
Install W-3 Total Cache today and you’ll be a few steps of your competitors.
After you install the plugin, come back and share your results with our readers so everyone can benefit!
Written by Steve Lewis
How To Manage Customer Expectations
By now most of you know that my background is in I.T. infrastructure planning and then I moved into software development. Work in both of these areas has taught me the importance of customer expectation management. When you’re planning a 100 seat network, or designing a piece of software that’s going to take several months to write, it’s important that you and your customer are on the same page. However, the core concept translates into any service business. National restaurant chains are successful because customers know what to expect walking in the door. Chili’s is the same in Miami and Chicago and Dallas.
We recently had an experience with a customer that reminded us of the importance of setting and managing expectations on both sides of the vendor/client table, so we sat down to talk about it. You have to know how to manage customer expectations!
Well, if you want to get paid and enjoy a satisfied customer base…it’s you baby!
Written by Steve Lewis
We’d love to hear some horror stories as well as success stories around this topic, so share them below!!
Forum Marketing Gone Bad
Forum marketing can be a great way to engage people.
I participate in a number of business forums including Linkedin and Manta. These are great resources for finding vendors, customers and project partners, but they’re also FULL of idiots and you have to sift people like old flour and make sure you get the worms and insect eggs out of the good stuff before you bake your cake.
This morning I had an experience on one of my forums that I want to share. I got an e-mail saying that someone had responded to a thread I was following. When I looked, it was clear that this person had not read past the initial question and just threw his e-mail address in with the statement ‘I have what you need’. He had gone further and not only sent me an e-mail, but added me to his e-mail list.
Want to piss me off?
Add steve@onlinesmallbizcoach.com to your e-mail auto-responder system when I haven’t even heard of you…much less signed up for your list.
How do you respond when the Jehovah’s Witnesses come to your door, or when you get a phone call about switching your long distance? Not well I assume. This is no different.
So let’s talk turkey.
If you own a small business, then you want to look professional and courteous (even if you can be a bit rough around the edges like me). To accomplish that, one thing you want to implement is what’s called a ‘double opt-in e-mail auto-responder’ or a DOIEA, pronounced ‘Doyeeee’. What that means is that in order for someone to receive either your scheduled or “broadcast” e-mails they must first follow a few steps:
- An individual opts into your list using a form on your website and providing their name and e-mail address.
- Your system sends out an e-mail to the provided address that says ‘Did you really want to join this list? If so, click here’
- The individual receives that e-mail and clicks the link, confirming that they do, in fact, wish to receive e-mail from you.
Three steps. Double Opt-In.
Do that math, right? At this point, this individual has given you permission to market directly to him and the likelihood that he or she will actually READ what you send them has increased exponentially.
‘But Steve, I don’t know how to make all of that happen.’
That’s what I’m here for.
There are several places you can go to get all of this done, but we like Aweber because it’s cheap and packed with features. It will do everything you need it to and a little more.
If you click this link and buy Aweber I will get credit for your purchase…full disclosure. Sign up and get your own affiliate link and when you tell people about Aweber, you can make $3.28 too!
Not exactly a ‘get rich quick’ scheme, but if you got 10 people to sign up you could go to dinner somewhere mediocre.
I’m kidding a lot this morning, but seriously: Do Not Spam.
It’s unprofessional, immature, and ineffective. You’re much more likely to alienate an audience with tactics like the one used on me this morning.
Get yourself an e-mail auto responder system, put some automation into your life to save yourself some time, and look like a pro while you’re doing it.
Questions…comments…Leave those below. Complaints…OK fine, leave those below too.
Written and directed by Steve Lewis
When You Hit “The Wall”
I was literally dripping sweat from my arms, legs, fingers and nose. My shirt was saturated and felt like it weighed 50 pounds. Every step hurt. There was a voice in my head that was screaming at me to stop, just walk a few steps, just catch my breath for a minute.
I was about 7 miles into a 13.1 mile, half marathon race. It was hotter this year than last year, and I was moving significantly slower. I had heard people talk about ‘hitting the wall’, but it wasn’t something I had ever experienced.
I always trained long and hard, and had kept a precise routine and diet so that race day was a fun challenge. I had trained so that on race day I could smile and enjoy pushing my body a little harder. I had trained so that when I began to hear the voice I could respond by saying ‘This is what I trained for. I suffered on those training runs so that slowing down wouldn’t be a threat today’.
But yesterday I had no answer. I hadn’t kept my diet or my routine like I usually do, and the unusually warm winter has made it difficult to train. And I knew it. I knew I hadn’t put in the same work, the same preparation, and now I was paying for it. My lungs were burning, and my mind was going blank.
At one point I was running on the solid white line on the right side of the road. The crowd had broken apart and I could see the line for maybe a quarter mile. Everything else went out of focus and all I could see was my feet, pounding that line. It was surreal. I could feel myself fading out of myself and slipping into the line. With every drop of sweat, I was becoming the road. Then there was a water stop and I regained some consciousness.
At mile 8 I saw my girlfriend holding a sign and yelling, and I sprung back to life. This particular race goes over two bridges. One is at 6 miles in and the other about 11.5. That second one is a bear. Last year I lost feeling in my fingers climbing it because my heart was working so hard to get blood to my legs. But last year I set my personal record for this distance, and today I was nearly 20 minutes off that pace. I had forgotten my watch, so I didn’t know my time, but I knew I was running slow.
I knew because a kid about 6 or 7 years old had passed me a while back and I never saw him again. He wasn’t alone. A very nice man named Jack from New Jersey ran with me for a little while and we egged each other on, encouraging one another not to stop. He looked to be about 65 and this was his 40th race at this distance. He eventually left me behind as well, along with the University of Florida women’s lacross team, and a woman who was going to turn 50 the next day.
Hopefully you’re getting the picture that it wasn’t my proudest day. But I pushed through. I came down the second bridge and into downtown Melbourne, around the last couple of turns and there it was. I’d gotten up at 5 that morning, run 13 miles, and could finally see what I was running for. There was the banner for the finish line.
From some deep place I found a little something and sped up, a little at first, and after a hundred yards or so I was sprinting. I could see the clock and it wasn’t pretty, but I made it. They called out my name as I came across the line, someone handed me a bottle of water, and someone else put a finisher’s medal around my neck. Jack was nowhere to be found.
My heart was at about hummingbird speed from sprinting and I was dehydrated and tired, but I had done what I set out to do that morning: I beat my worst time ever at this distance, and I finished the race.
I did pass people who were even slower than I was, people who were walking, people who had given up. I learn something every time I run a long race, and yesterday I lived out something I tell people every day:
Don’t Stop
There comes a day in every business owner’s mind (and for some of us that day comes again and again) when we start to question ourselves. The voice says ‘you’re wasting your time’, ‘you aren’t cut out for this’, ‘you’re not as good as your competition’, and ‘you should cut your losses and go get a real job’. And for some people, in some situations, that last one is the voice of wisdom. But I submit to you that for most of you, that voice is a conditioned, learned voice. It’s the voice of socially acceptable reason.
Reason dictates that an intelligent person doesn’t get up at 5 in the morning and pay $100 to go run 13.1 miles ‘for fun’. But thousands of people do it every weekend, all year, all over the world. They do it to learn something about themselves, prove something to themselves, raise money for a cause, or support someone they love.
Why do you own your own business? Why did you choose this business? Where is the finish line for you?
That last one is often a very difficult one to answer. If you’re like me, you started your own business for one simple reason. Freedom. Financial freedom, freedom to travel, to have a family, to make your own schedule, to be your own boss. Freedom. But many small business owners find themselves enslaved to their business instead of freed by it. One HUGE contributor to this is the lack of a defined finish line, and a defined route to that finish line.
Think about it. 2000 people line up in a street downtown. A gun goes off and they all start running in the same direction. But the course isn’t marked or monitored. There is no police escort. No orange cones. They all know the basic route, but different people turn in different places. Some run 9 miles and some run 15. Only 50% of them even make it back to the finish line. Of those, none ran exactly 13.1 miles.
This is chaos. I’ve seen it in cycling events…in fact once I added 10 miles to a 100 mile ride because the course wasn’t marked and I went 5 miles down a dead end road.
That’s just not the way to do things. They spend hours marking the course, measuring the distance for accuracy. Police are hired, cones are places, signs are out to warn drivers of changes in traffic patterns. It takes hundreds of volunteers and staff to organize an event like this…and it’s just running…not rocket science.
You wouldn’t just go run and say, ‘I’m going to run until I can’t run any more’. Would you?
But that’s what many small business owners do. They start a company without a plan. Without a finish line or any way to get there.
So you’re sitting there, reading this bizarre article by some guy who apparently likes to torture himself and then wax nostalgic to the world about it, and you see the parallel…now what?
Now answer this question: Where is the finish line for your business? What is it, exactly that you want to achieve through this company? Do you want to build something you can sell one day? Do you want to create a recurring income that sets you free to use your time as you please? Do you want to build a retirement for yourself and an inheritance for your children?
If so, then what is that number?
We can talk specifics later about implementation of these plans, and with your finish line in mind, a course can be mapped out, but that piece is critical. I want to know what your finish line is, so let me know in a comment below!!
When you cross the finish line, the pain and sweat that got you there don’t seem as significant as they did an hour ago. No one can ever take that away from you.
Written by Steve Lewis
If you’ve ‘hit the wall’ in your business and you feel like you just need a little bit of help, we’ve got a special offer for you.
Think of this as the map my run for your business.
- 1 hour of personal consultation with both Mark and Steve via telephone or Skype if you prefer.
- We’ll analyze your business with you, discuss your life goals, and help you to define a finish line for your company.
- Within 24 hours we’ll come back to you with an executable plan of action that will break through the wall and get you moving towards the finish line you didn’t know was there.
- Special Price of $120
This offer is for a limited time, so act now if you’re interested.
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